For general inquiries or questions, please use our contact page, or call 416-992-4408 during regular operating hours (9-5, M-F). We will respond to your inquiry within 48 hours.
Return/Cancellation Policy
We take great care in packaging our products, however biscotti are fragile. Unfortunately, we can’t guarantee what happens to the packages once they leave our hands. Should you receive a package that is greatly damaged please contact us within 12 hours of receiving your order.
We will not guarantee or refund any packages damaged or delayed in delivery due to the recipient not being home or conditions beyond our control. These factors may include, but are not limited to: weather, traffic delays, mechanical error, strikes, or inaccurate shipping information. Please make sure you check your delivery information before checkout.
To change or cancel an order, please call 416-992-4408. All orders must be cancelled within 24 hours of order placement. No cancellations, refunds, or credits will be granted after this time period as all products are baked to order.
Shipping
Our biscotti are baked to order, so please allow up to 3-5 business days for orders to be prepared for shipment. Orders placed by 5PM Friday will be shipped by Friday the following week.
We cannot ship to PO boxes, APO or FPO addresses. Beyond Belief Biscotti is not responsible for delayed or returned orders due to incorrect or undeliverable addresses. Please ensure the shipping information is correct.
To ensure freshness, we only ship products outside of Ontario on Monday, Tuesday and Wednesday for orders received before 12:00 p.m (EST). Orders placed on holidays or outside of these days and cut-off times will be shipped the next available shipping date unless a future date is specified.
Residential Addresses: For all deliveries to a building without a concierge, a phone number
for the recipient is required. If a resident is not home the package will be left if the driver
deems there is a safe place to leave the package. The driver will leave a message as to
where they left the package. If there is no location to leave the package a redelivery fee will
Left at Door or with a Third Party (e.g. Neighbour or Doorman). If a request is made to leave your package at the door or with a third party, you accept all liability and risk for your order. These risks may include (but is not limited to), damage due to poor weather conditions, theft, or consumption. No refund or credit is available for such occurrences.
Product Availability
All our products are baked fresh to order and as a result, on occasion, products listed on the website may be out of stock or on back order due to supplier or other issues outside of our control. If you order one of these products we will notify you in advance of the ship date. At that time you will have the choice of cancelling your order or choosing another item.