Do your products contain nuts, dairy, and wheat?
Our products do contain peanuts, tree nuts, whole eggs, dairy, and wheat. Our biscotti are not recommended for anyone that has allergies or sensitivities to any of these ingredients.
Are your products organic?
Not all of the ingredients are organic. Wherever possible organic, locally sourced produce are used in the baking. Quality ingredients such as organic (non-GMO) unbleached flour and organic coconut oil are used in each batch.
Are your biscotti vegan, kosher, or gluten-free?
No. Our biscotti are however, considered vegetarian. As we expand our product line, we intend to incorporate specialty biscotti. Stay tuned.
What does your biscotti cost, and why?
There's nothing more frustrating to a customer to purchase something and that product under delivers or disappoints. We don't want our clients to 'search' for ingredients. We are NOT chintzy. We are EXTREMELY generous with the luxurious flavours packed in each batch. Additionally, the cost of nuts, organic ingredients, whole eggs, and real flavourings isn't cheap. We will never compromise flavour. If we don't love the taste and flavour experience, we wouldn't sell them.
Single Biscotti retail between $3.00 - $3.50 per biscotti.
A six pack of biscotti (depending on ingredients) will cost between $16.50 - $21.00 retail
A dozen biscotti (depending on ingredients) will cost between $33.00 - $39.00 (that's a 0.25 discount on each biscotti!)
Why do your biscotti taste so good?
We believe in using high quality, all natural ingredients in our baking such as real butter, pure vanilla, flavour emulsions, and yellow golden sugar. We roast the nuts to give them that incredible crunch and taste.
Is there a minimum order?
Yes. The minimum order is six. Each batch baked is one flavour. As most purchases are made to order, we offer ONE flavour per order, unless the order exceeds twenty-four or more biscotti.
How far in advance do I need to place an order?
Our biscotti are freshly baked, so please allow up to three business days for your order to be filled. Orders placed after 5 pm, will be processed the next business day.
How long will your biscotti last?
There are no preservatives used in our baking. The twice baked process eliminates moisture from the biscotti which extends their shelf life. We recommend they are consumed within two weeks, though they could conservatively be enjoyed up to four weeks; pending they are stored in an airtight container (tin or glass is recommended), away from direct sunlight.
Can I return my biscotti?
All sales are final and non-refundable.
If we made an error on your original order, we will send the correct biscotti to you - no charge.
If for some reason you are dissatisfied with your biscotti, please contact us (by email) within 48 hours of receiving your goods to discuss. Your satisfaction is important to us, and we will do our best to resolve the issue.
What if my shipment is damaged?
The biscotti are fragile. As such, we take great care in packaging them for shipment. However, we cannot guarantee what happens to the shipment once it leaves our hands.
Do you ship worldwide?
Not currently. We ship within Canada. The cost of shipping is NOT included in the cost of the biscotti order and is the responsibility of the customer.
I am a wholesaler/retailer. Can I sell your biscotti?
We welcome all business opportunities. Please contact us to discuss. There are tiered wholesale discounts.
Can I order your biscotti for a special event?
Most certainly, yes! We would love to have our delicious biscotti be part of your memorable day. Whether it is a wedding, anniversary, baby shower, birthday party, or corporate event - we can bake for you! We can also create 'custom, one-of-a-kind' biscotti for that special event. Please contact us for more information.